From the CT Post:
Satisfaction among New Haven Line riders has been slipping over the last couple of years, but the Connecticut Rail Commuter Council noted that the railroad won better marks for on-time performance and communications with riders this year.
But New Haven Line riders are still far less pleased with the condition of the trains and availability of seats than their New York counterparts who use the Hudson and Harlem lines.
Only 68 percent of Connecticut customers said they were satisfied with the condition of the trains compared to 95 percent of Hudson and Harlem line riders.
I'm surprised that satisfaction is that high. There's no denying that when it comes to commuter rails out of NYC Connecticut gets the least bang for our buck. Half the time I don't even have to figure out which side of the platform my train is on. 99.9% of the time the older of the two trains is the one heading to New Haven.
I've always wondered what would happen if we could pull out of the MTA and put all commuter rails in CT under one authority. The New Haven line could connect with the Shoreline East, and the new commuter rail to Springfield, MA. Whatever our DOT came up with would almost have to be better than the system currently in place.
Varnon, Rob. "Metro-North riders more satisfied". Connecticut Post. 12/12/06